Balancing Service and Sales: How to Build Trust and Still Grow Your Business

When you’re bogged down with customer service issues, it can feel impossible to also focus on sales. But here’s the truth: great service and strong sales go hand-in-hand.

In this episode of Inside Gift & Home, I share how vendors and sales reps in the gift and home industry can turn customer service calls into sales opportunities—without being pushy.

You’ll learn how to build trust and loyalty with your retailers while still keeping sales momentum strong, even during busy or stressful seasons.

You'll hear practical tips for:

✅ Handling customer service first so you earn trust

✅ Asking one simple sales question that naturally leads to orders

✅ Partnering with your retailers instead of just solving problems

✅ Using hybrid sales strategies to track calls and follow-ups in a CRM

If you’re ready to stop spinning your wheels and start using Hybrid Sales skills to save time, reduce stress, and grow sales, Dawn invites you to take the first step:

👉 Schedule your free connect call today: https://calendly.com/dawngrooters/connect

Inside that call, Dawn will learn more about your business and guide you toward the next right step for implementing hybrid sales strategies that actually work.

Don’t let customer service derail your sales—let it build trust, deepen relationships, and drive results.

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If you want to get connected with Dawn Grooters and her team, send us an email or schedule a call by ⁠clicking here⁠.